FAQs

Frequently Asked Questions

You've got questions, and we've got real answers. This page covers everything you need to know before your visit, from booking and policies to services and what to expect at our New Braunfels locations. Browse through, and if something's still on your mind, our team is always just a call or text away.

Everything You Need to Know

Where is The Fixx Hair Studio located?
The Fixx Hair Studio is located at 1435 North Walnut Avenue, New Braunfels, TX 78130. We're easy to find and always ready to welcome you.
What are your hours of operation?
We're open Monday 2:00 PM–8:30 PM, Tuesday through Friday 8:00 AM–8:30 PM, and Saturday–Sunday 8:00 AM–2:00 PM. Plan your visit around what works best for your schedule.
What services does The Fixx Hair Studio offer?
We offer haircuts, styling, color services, treatments, Signature Packages, and hair extensions. Whether you need a fresh cut or a full transformation, we have you covered.
What are your Signature Packages?
Our Signature Packages include The Quick Fixx, The Bombshell, The Local, and The Gruene — each combining multiple services for a complete, transformative experience. Additional charges apply if extra product is used, and a 5-product charge applies at checkout.
Do you offer hair extensions?
Yes, we offer Handtied, Tape-In, Halo, and Nano Bead extensions. Every extension service is customizable and requires an in-salon consultation beforehand, with most services taking a minimum of 2 hours.
What hair color services do you provide?
We offer Color, Foil Lightener services (2 oz and 4 oz), and a 4 oz Balayage Bundle. All listed prices are starting prices and vary based on hair length, thickness, previous color, and your desired goal.
What treatments do you offer?
We offer Redken Acidic Bonding, Kérastase Fusio-Dose, Kérastase Fusio-Scrub, and a Luxury Conditioning Mask. These are 15-minute services and do not include a blow dry — contact us if you'd like to add styling.
Do you require a consultation before color services?
Yes, we recommend booking a complimentary 15-minute color consultation before any color service. It's your chance to meet your stylist, discuss your hair goals, align on a plan, and talk through your beauty budget.
What is your cancellation policy?
We require 24-hour advance notice to cancel or reschedule. If you cancel last minute or no-show, a $47 reservation fee is required for future appointments — it's applied as a credit toward your next visit.
What is your adjustment or redo policy?
If your service didn't turn out as expected, contact us within 3 days to schedule a complimentary adjustment. Adjustments are booked with the same stylist who performed the original service.
What is your return and refund policy on products?
We accept product exchanges or refunds within two weeks of purchase. Tools and brushes are final sale. Gift certificates are non-refundable and can be redeemed at all locations.
How much do your services cost?
Haircuts start at $52, a Shampoo Blow Dry is $28, and color services start at $69. Signature Packages range from $145 to $546 depending on the package. All color pricing varies by hair length, thickness, and desired result.

We're Ready for You

Ready to book? Setting up your appointment at The Fixx Hair Studio is quick and easy, right here in New Braunfels.