FAQs

Frequently Asked Questions

We've Got the Answers

You've got questions, and we've got real answers. This page covers everything you need to know before your visit, from booking and policies to services and what to expect at our New Braunfels locations. Browse through, and if something's still on your mind, our team is always just a call or text away.
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FAQs

Frequently Asked Questions

You've got questions, and we've got real answers. This page covers everything you need to know before your visit, from booking and policies to services and what to expect at our New Braunfels locations. Browse through, and if something's still on your mind, our team is always just a call or text away.
Book Now

We've Got the Answers

Everything You Need to Know

Where is The Fixx Hair Studio located?

The Fixx Hair Studio has two convenient locations in New Braunfels, TX:

đź“Ť The Fixx at 1425 1425 N Walnut Ave. New Braunfels, TX 78130

đź“Ť The Fixx at 35 280 N Business I-35, Suite #600 New Braunfels, TX 78130

What are your hours of operation?

Our hours vary slightly by location: 📍 The Fixx at 1425 Monday–Friday: 8:00 AM–8:30 PM Saturday–Sunday: 8:00 AM–2:00 PM

📍 The Fixx at 35 Monday: 2:30 PM–8:30 PM Tuesday–Friday: 8:00 AM–8:30 PM Saturday: 8:00 AM–2:00 PM Sunday: Closed

What services does The Fixx Hair Studio offer?
At The Fixx Hair Studio we offer a full range of luxury hair services, including haircuts, color, highlights, balayage, extensions, blowouts, Brazilian Blowouts, treatments, and more.
Do you offer hair extensions?
Yes! We offer hand-tied and halo hair extensions and proudly carry our own exclusive hair extension brand, giving guests quality options customized to their hair goals and lifestyle. Every extension service is customizable and requires an in-salon consultation beforehand, with most services taking a minimum of 2 hours.
What hair color services do you provide?
We offer root color, all-over color, highlights, balayage, lived-in color, and fashion colors. All listed prices are starting prices and vary based on hair length, thickness, previous color, and your desired goal.
What treatments do you offer?
We offer Redken Acidic Bonding, Kérastase Fusio-Dose, Kérastase Fusio-Scrub, and a Luxury Conditioning Mask. These are 15-minute services and do not include a blow dry — contact us if you'd like to add styling.
Do you require a consultation before color services?
Yes, we recommend booking a 15-minute color consultation before any color service. It's your chance to meet your stylist, discuss your hair goals, align on a plan, and talk through your beauty budget.
What is your cancellation policy?
We require 24-hour advance notice to cancel or reschedule. If you cancel last minute or no-show, a $47 reservation fee is required for future appointments — it's applied as a credit toward your next visit.
What is your adjustment or redo policy?

If your service didn't deliver the result we discussed in your consultation, simply reach out within three days of your original appointment and we'll get you scheduled for an adjustment. Adjustments are booked just like a regular appointment through our guest services team, and we ask that you return to the same stylist who provided your original service — not as a formality, but because we're a teaching salon that genuinely values every opportunity to learn and grow. Please note that a change of heart or a request that goes beyond the scope of your original service is not considered an adjustment — that's a brand new appointment, and we'd love to get you on the books for it.

What is your return and refund policy on products?
We accept product exchanges or refunds within two weeks of purchase. Tools and brushes are final sale. Gift certificates are non-refundable and can be redeemed at all locations.
How much do your services cost?
Haircuts start at $55, a Classic Blowout is $37, and color services start at $91. All color pricing varies by hair length, thickness, and desired result.

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Ready to book? Setting up your appointment at The Fixx Hair Studio is quick and easy, right here in New Braunfels.
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