Policies That Keep Every Visit Smooth

Cancellation Policy

Your appointment is reserved just for you — and we protect that time the same way we protect yours.

As a courtesy to our team and the guests waiting to get in, we ask for at least 24 hours notice for any cancellation or reschedule. Life happens, and we completely understand — we just ask that you let us know as soon as possible so we can make that time available to someone else.

For last-minute cancellations, no-shows, or same-day reschedules, a $47 reservation fee will be required to book your next appointment. That fee is yours — it applies as a credit toward your next visit and never goes to waste.

We appreciate your understanding and can't wait to see you in the chair.

Adjustment Policy

Your satisfaction is everything to us — and if something isn't quite right after your visit, we want to make it right.

If your service didn't deliver the result we discussed in your consultation, simply reach out within three days of your original appointment and we'll get you scheduled for an adjustment. Adjustments are booked just like a regular appointment through our guest services team, and we ask that you return to the same stylist who provided your original service — not as a formality, but because we're a teaching salon that genuinely values every opportunity to learn and grow.

Please note that a change of heart or a request that goes beyond the scope of your original service is not considered an adjustment — that's a brand new appointment, and we'd love to get you on the books for it.

We're in your corner from the moment you walk in to long after you leave.

Extra Guests

Our salon is designed to be a relaxing escape for every guest — and we want to protect that experience for everyone in the room. We kindly ask that only guests with scheduled services join us during appointments.

We love your littles, but for their safety and the comfort of our guests and team, we ask that children without a scheduled service remain at home.

Thank you for helping us keep the good vibes going for everyone!

Pets

We know your furry crew is family — and we love them for it. To ensure the safety and comfort of every guest and team member, we ask that only ADA-recognized service animals accompany you to your appointment.

Thank you for understanding and helping us maintain a welcoming space for everyone!

Returns & Refunds

We stand behind every product we carry — and if something isn't working for you, we want to make it right. Any retail product purchase may be exchanged or refunded within two weeks of purchase, no questions asked.

Please note the following exceptions:

• Tools and brushes are final sale and non-refundable.
• Hair extensions are also non-refundable once purchased, as they are a custom investment reserved specifically for you.
• Gift certificates are non-refundable and may be purchased in any denomination and redeemed at any of our locations — making them the perfect gift for anyone who deserves a little time in our chair.